Complaints

Customer Complaints Procedure

We pride ourselves on delivering an excellent customer service and our aim at Petros is to ensure that all our customers receive an excellent service from us and we hope that you never have any cause for complaint. However, if there is a part of our service that you are not happy with please do let us know so that we can work with you to put it right.

Making a Complaint

In the unlikely event such an occasion should occur, firstly, please get in touch with the person you have dealt with so that they can look into your complaint and try to resolve it for you.

If you remain dissatisfied, then please email laura@petros.org.uk and we will investigate your complaint further and provide you with our final response.

Our Response

We will acknowledge receipt of your complaint within 3 working days.

After a full investigation, we will respond formally in writing within 15 working days.