“Like many others, I have been struggling with the move to working from home. I’ve felt isolated, without routine, and have struggled dealing with some of the challenging interactions that come as part of working in customer service. I’ve found it difficult to ‘switch off’ and took the daily stresses into my evenings and weekends.
“After a referral via my employer, I spoke with Jo Clarke to discuss how I had been coping over the pandemic, the challenges I faced on a regular basis, and my current routine (or lack of) and home working set up. It was an informal conversation so I felt able to be honest about how I’d been feeling and the lack of support that I’d received.
“We were able to come up with a routine or ‘action plan’ that was tailored to my circumstances. Something that I’ve had to make an effort with, but is achievable. It involves tools to prepare for the working day, ways to manage stress and deal with challenging interactions, and other resources that help me disconnect and enjoy my personal time. It’s not easy making changes, but I have stuck to the routine and that has been invaluable to my mood and approach to working from home. It has had a positive effect on my relationship as I am less stressed and not as tired.
“I’m really grateful to Jo for spending the time with me to help get things in order and in a way that was comfortable for me.”
General Medial Council