Conflict Mediation

Conflict is inevitable in workplace environments, but it can be managed effectively.

 
This training equips leaders and staff with skills to resolve disputes, strengthen teamwork, and improve client outcomes.
 
The programme covers:
 
  • Root causes of conflict
  • Mediation techniques for resolving disputes constructively
  • De-escalation strategies for tense interactions with colleagues and patients
  • Structured communication approaches to manage and prevent conflict
  • Role-playing exercises to practise conflict resolution skills in real-world scenarios

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