We may collect the following information
- name and job title
- contact information including users’ IP address, email, website and social media contacts, including but not confined to, Twitter, LinkedIn, Instagram, Vimeo, Facebook and YouTube
- demographic information such as address, postcode, preferences and interests
- other information relevant to associates’, clients’ or suppliers’ requirements, comments and requests
How we collect information
We collect information via our website contact form, our eNewsletter sign up form and via our social media channels, including, but not limited to, Facebook, Twitter, LinkedIn, Instagram and YouTube. Via our relationship as a supplier or commissioning body. We may also collect it face-to-face at meetings, events and seminars from people who show interest in our work.
We will keep any information you provide confidential and will not share it with any third parties unless we have your permission or are required by law. We keep all business cards provided to us by interested parties.
Any information shared with us digitally may be kept for up to 90 days, after which it will be deleted unless we are/have been or are about to be part of a joint collaborative project, for example, you are/were/become a client or a professional associate/supplier. In this case we will retain your information indefinitely unless you ask us to remove it from our database.
You may, at any time, request to see what information of yours we hold and request its deletion. There is no charge and we will supply the information to you within 30 days.
Why do we collect this information and what do we do with it?
Transparent and responsible
We gather web visitor, client, supplier and associates’ information to better understand their needs and to help us provide the best service possible, more specifically for:
- our internal records, so that we can produce assessments, guidance and relevant, accurate information
- keeping in touch with clients, suppliers, associates and interested parties
- improvements to our products, services and marketing approaches
- tailoring of this website according to web visitors and clients’ interests
- quotation and project work with clients and professional associates
Educational Assessments may form part of our service. The specific data protection for these assessment and report writing and storage may be found here.
We use a third-party provider, MailChimp to deliver our eNewsletters.
If you choose to ‘opt in’ and sign up to receive our e-newsletter you will periodically receive information we believe you may find useful, valuable, timely and of interest to you about us, our services and the marketing, publishing, advertising and digital sector.
It will be clear that our eNewsletters are from us and you may unsubscribe at any time, which will remove your contact details from our eNewsletter database. You may also re subscribe whenever you wish via our website.
If you send us a private or direct message via social media the message will not be shared with any other organisations. We may use Facebook, LinkedIn and YouTube. You’ll find their privacy policies here:
Links to external websites
Safe and secure
This website has an SSL Certificate this shows trusted, secure and encrypted information exchange between browsers and webservers, websites and networks. We are committed to ensuring that your information is secure and to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard our website and secure the information we collect online.
End-to-end encryption for financial transactions. We use Woocommerce and Stripe Docs to manage the booking of places on our workshops and seminars. Our clients’ financial information obtained via these transactions will be held securely for a minimum of seven years for UK tax purposes. You’ll find their privacy policies here:
Stripe Docs Integration Security Guide
To comply with UK tax law we hold the following records for 7 years:
- Inactive accounts
- Cancelled Orders
- Completed orders
To allow for resolution of any ordering issues we hold records of the following for 90 days:
- Pending orders
- Failed orders
The above timescales apply for each and every transaction you make.
Privacy queries, data removal and complaints
Please contact email@example.com if you have a query, wish to remove your data from our systems or have a complaint about something you think we have done that affects your data privacy. In respect of a complaint, please do let us know and allow us to remedy the situation. You are also free, at any time, to contact the Information Commissioner’s Office via the https://ico.org.uk.