Online Purchase Policy

This policy applies to our website https://www.petros.org.uk (‘website’), office based at Main Street, Heslington, York. YO10 5EA for the purchasing of our products (‘merchandise’, ‘goods’, ’tickets’, ‘services’) from our website shop. Please read them carefully in conjunction with our:

Privacy and GDPR Policy

Website Usage Policy

These policies govern your use of this website.  Please read them carefully before using our shop or any part of our website. Using this website indicates that you accept these terms and conditions. If you do not accept these terms and conditions, please don’t use this website. 

Petros may revise these terms and conditions at any time by updating this posting. Users should check these terms and conditions periodically.

Collaborators and Partners

At Petros, “Petros Partnership”, “Petros Partner” and/or Petros Collaborator” means that we have teamed up with industry-leading companies, organisations and/or individuals to bring quality services and products to the consumer. None of such terms means or implies that we are partners with these companies for legal purposes.

Online Shop Users

We do not discriminate on the basis of age, race, nationality, gender, sexual orientation or religion. However; persons under the age of 16 should only use our online shop with the consent of their parent or legal guardian. Use of our online shop by any user shall be deemed to be a representation that the user is 16 years of age or older.

Web Cookies

“Cookies” are small encrypted data files (containing references to user ID information supplied by the user and stored on our server) that may write to a user’s computer hard drive upon accessing a Website. We employ cookies to enhance a user’s shopping experience. Cookies are used to keep track of a user’s shopping cart status and movement through the site. We also employ persistent cookies to save a user’s identification number upon their request. This is done by selecting the ‘Remember Me’ function at the checkout stage. Do not use this feature if you share your computer. Most web browsers automatically accept cookies, but if you do not want to accept a cookie, you can set your browser to deny it. With cookies disabled, you can view our website but you cannot make any purchases or use your shopping cart. You can find out more about the use of cookies at www.cookiecentral.com. To learn more about how we protect all customer information, please refer to our Privacy & GDPR Statement.

Links

We are in no way responsible for the content of any websites that may be linked to or from our website, or any bulletin board / forum, whether associated or unassociated with Petros. These links are provided for the user’s convenience only and the user accesses them at their own risk. Any other website accessed from this website is independent from Petros, and we have no control over the content of these other websites. In addition, a link to any other website does not imply that we endorse or accept any responsibility for the content or use of such other websites. 

Product and Services Information

In general, the products offered on our website are not available in stores. Prices shown apply to the products sold on our website only and may change at any time without notice. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item concerned. 

All prices are quoted in UK sterling and are inclusive of VAT unless otherwise stated. Pre-payment in full (inclusive of any and all applicable delivery and insurance costs) must be received by bank transfer before goods are dispatched.

We always attempt to display products on our websites in an accurate manner, however, because of the technical differences in the equipment of users, we cannot be responsible for photographic differences in size, shape and colour of products.

The receipt of an email order confirmation from us indicating that a transaction has been authorised is simply a recognition that we have received the consumer’s requested order. The display of goods for sale on our website constitutes a mere invitation to treat. There will be no contract between us and the consumer until we actually despatch the goods to you (or in the case of pre-payment when payment is received by us). At any point up until then, we may decline to supply the goods without giving reason. At the moment that the goods are dispatched (or in the case of pre-payment, payment is received by us), a contract will be made between us and the consumer. Due to the technical complexities associated with trading online, we currently settle all transactions immediately after the customer’s address has been verified by their issuing bank.

When the order has been processed the customer is then billed accordingly.

We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers. In any such event the consumer will be refunded immediately.

Product Guarantees

All goods are supplied with a 12 month manufacturers’ warranty unless specified otherwise.

Payment and VAT

We accept payment via PayPal and all payment methods they support. You do not need a PayPal account, you can pay via PayPal as a guest, plus bank to bank transfer with prior arrangement.

Our UK VAT number is GB 207157035

Delivery and Stock Availability

Delivery dates quoted by members of staff or on our website are indicative and cannot be guaranteed. However; please note that most orders are despatched within 2 working days of receipt of your order, however, all items are subject to availability. 

The listing of a product on our website does not always imply that we are currently carrying stock. If the consumer orders an item that is currently out of stock, we will notify the consumer as soon as reasonably possible by email or telephone.

Upon receipt of any order and payment details passing additional security checks, We will endeavour to despatch goods to the consumer as quickly as possible. 

All packages are insured at the consumer’s cost against damage and theft until signed for by the recipient. Damage to goods or short delivery must be notified in writing – preferably email – to both the courier and to Petros within 3 working days. 

Should this situation arise, the courier’s delivery note should be endorsed “Damaged” or “Unexamined”.

For security reasons, we will only despatch goods to the registered card holder at the registered card holder’s address.

We will always endeavour to achieve any agreed delivery date but no liability will be accepted for delay in delivery and no warranty is given that goods or services will be supplied on a given date.

Cancellation and Returns Policy

When purchasing goods or services from this website your contract is with Petros. All goods and services are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334). 

These regulations essentially ensure that the consumer is given clear information about the goods and services the supplier is offering, is provided with an order confirmation via email and has a “cooling off” period of 7 working days – during which time the consumer may cancel the contract by notifying the supplier of their request to cancel either in writing or by email. Please note that cancellation of contracts for the purchase of copyrighted goods (all software, media, CDs and DVDs) cannot be accepted where the item has been unsealed. Goods ordered specifically to meet a consumer’s requirements are exempt from these regulations. The consumer will also be responsible for the cost of returning any goods to us unless the goods prove to be faulty. 

We can arrange for the collection of goods at the customer’s expense, alternatively the customer may choose to return the goods by their own means. We strongly recommend that if returning goods by their own means, that customers use an insured courier service as we will not be responsible for the goods until they have been checked and signed for. 

Furthermore, the consumer is under a duty to restore goods to us and to maintain them in the condition in which they were supplied by us. If goods are damaged or not saleable as new, we reserve the right to seek recompense.

To cancel this contract, please notify us in writing or by email. A telephone call is not sufficient unless both you and Petros agree otherwise. You must take care of the goods whilst they are in your possession and ensure that you are able to package the relevant item(s) securely and make it available for collection by our chosen courier. Please also inform us of the reason for which the goods are no longer required.

We are particularly concerned with your complete satisfaction. Therefore in addition to these regulations, if within 14 days of purchase, the consumer wishes to return goods to us for reasons of incompatibility or they are not satisfied with the goods, subject to the previous exclusions regarding copyrighted goods and items ordered specifically to meet a customer’s requirements, We will refund the consumer provided the goods are returned to us in an undamaged and saleable condition.

Customs

When ordering goods from us for delivery outside the UK you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. 

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. 

Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Conduct Of Users

You the user are entirely responsible and liable for all activities conducted by you. In addition to the guidelines listed above, below are some, though not all, violations that may result in the termination of your access. By using our website, you are agreeing to the following rules of conduct as well as the guidelines set forth above. You agree not to do any of the following actions while using the website:

a. harass, threaten, embarrass or cause distress or discomfort upon another participant, user, or other individual or entity;

b. transmit via or through the website any information, data, text, files, links, software, chat, communication or other materials that we consider to be harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, racially or ethnically hateful or otherwise objectionable;

c. attempt to transmit any “virus”,”trojan horse”,”worm” or other software destruction or disruption device;

d. impersonate any other person, including but not limited to, technician, expert, forum moderator, guide, host or employee of Petros;

e. post or transmit any unsolicited advertising, promotional materials, or any other forms of solicitation on our website or associated forums. This shall also prohibit the following: solicitation of credit card numbers, solicitations for sponsors, or promotion of raffles, competitions, or multi-level marketing or pyramid schemes. Should we decide to operate any forums they will exist purely for information and ideas exchange only;

f. intentionally or unintentionally violate any applicable local, national, European or international law while using or accessing the Website or in connection with your use of the Website, in any manner;

g. invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; and

h. infringe the intellectual property rights or similar rights, including but not limited to copyrights and trademarks, of any person or entity and

i. post or transmit any material for which you have not obtained all necessary licences and / or approvals.

You may not misuse the website in any way (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting.

Disclaimers and Indemnity

By using the Petros website and / or posting materials, you the user agree to indemnify us, our officers, directors, employees, successors, agents, distributors, and affiliates for any and all claims, damages, losses, and causes of action (including legal fees) arising out of or relating to your breach or alleged breach of this agreement (including without limitation, claims made by third parties for infringement of intellectual property rights), or for any content that is provided by you (or through your user name and / or password). 

You agree to cooperate as fully as reasonably required in the defence of any claim. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you.

The information contained in this website is for general guidance on topics selected by Petros. Such information is provided on a blind-basis, without any knowledge as to your industry, identity or specific circumstances. The application and impact of relevant laws will vary from jurisdiction to jurisdiction. There may also be delays, omissions, or inaccuracies in information contained in this website. The information on this website is provided with the understanding that Petros and various authors and publishers’ providing such information are not engaged in, and that providing such information does not constitute the rendering of legal, accounting, tax, career or other professional advice or services. As such, information on this website should not be relied upon or used as a substitute for consultation whether by telephone, email or in-person with an employee of Petros.

The material on this website is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which but for these terms and conditions might have effect in relation to this website).

Limitation of Liability

PETROS, ANY OTHER PARTY (WHETHER OR NOT INVOLVED IN CREATING, PRODUCING, MAINTAINING OR DELIVERING THIS WEBSITE) AND ANY OF OUR GROUP COMPANIES AND OUR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, OF ANY OF THEM, EXCLUDE ALL LIABILITY AND RESPONSIBILITY FOR ANY AMOUNT OR KIND OF LOSS OR DAMAGE THAT MAY RESULT TO YOU OR A THIRD PARTY (INCLUDING WITHOUT LIMITATION, ANY DIRECT, INDIRECT, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGES, OR ANY LOSS OF INCOME, PROFITS, GOODWILL, DATA, CONTRACTS, USE OF MONEY, OR LOSS OR DAMAGES ARISING FROM OR CONNECTED IN ANY WAY TO BUSINESS INTERRUPTION, AND WHETHER IN TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), CONTRACT OR OTHERWISE) IN CONNECTION WITH THIS Website IN ANY WAY OR IN CONNECTION WITH THE USE, INABILITY TO USE OR THE RESULTS OF USE OF THIS Website, ANY WebsiteS LINKED TO THIS Website OR THE MATERIAL ON SUCH WebsiteS, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE DUE TO VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT, SOFTWARE, DATA OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING THIS Website OR YOUR DOWNLOADING OF ANY MATERIAL FROM THIS Website OR ANY WebsiteS LINKED TO THIS Website. IF YOUR USE OF MATERIAL ON THIS WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT, SOFTWARE OR DATA, YOU ASSUME ALL COSTS THEREOF.

SUBJECT TO THE PARAGRAPH BELOW, OUR TOTAL LIABILITY IN CONTRACT, TORT, (INCLUDING NEGLIGENCE OR BREACH OF STATUTORY DUTY), MISREPRESENTATION OR OTHERWISE, ARISING IN CONNECTION WITH GOODS PROVIDED UNDER THE CONTRACT SHALL BE LIMITED TO THE PRICE OF THE GOODS PAID BY THE CONSUMER TO US. WE SHALL NOT BE LIABLE TO THE CONSUMER OR ANY THIRD PARTY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, COSTS, EXPENSES OR OTHER CLAIMS FOR CONSEQUENTIAL COMPENSATION WHATSOEVER OR HOWSOEVER CAUSED WHICH ARISE OUT OF OR IN CONNECTION WITH THE CONTRACT AS DETAILED IN THESE TERMS AND CONDITIONS.

NOTHING IN THESE TERMS AND CONDITIONS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (II) FRAUD; (III) MISREPRESENTATION AS TO A FUNDAMENTAL MATTER; OR (IV) ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Impossibility of Performance

We shall be relieved of our obligations to perform the contract to the extent that the performance thereof is prevented by fire, industrial dispute, war, labour disturbance or causes beyond our reasonable control.

Proper Law of Contract

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

What personally identifiable information does Petros request?

We collect personally identifiable information that you voluntarily provide to us when you make a purchase on the website, complete an application, request a prospectus, give us a telephone call or send us a letter or e-mail. This personally identifiable information may include your name, postal address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. 

In addition, when you choose to participate in any voluntary programmes we offer, we may need to collect other personally identifiable information, such as your age, place of employment and job position. You may browse our website without supplying any personally identifiable information, but we will need to collect personally identifiable information to process any orders you make.

The personally identifiable information that you voluntarily provide to us will be used to process your orders, and may be used to identify you within our systems. We may use your email address to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information upon your request. We will not disclose personally identifiable information about you to others except as disclosed in our Privacy Policy or as specifically authorised by you at the time the information is collected.

We contract with third parties to provide specific products or services to you. For example, we use an independent company to process credit card applications, issue credit, verify, bill, and collect payments when you make a purchase with a credit card; an independent financial institution to perform additional security checks on your credit card; an outside shipping company to ship orders; and we may use outside service providers to operate certain aspects of our Website and to send e-mails. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally identifiable information for other purposes without your authorisation.

We do not sell, rent, exchange or disclose any of this information with any other companies or marketing schemes.

To make online shopping more convenient for you, our website may provide access to other companies’ websites or co-branded websites; these websites are fully operated by the other company. If you request additional information or order products or services from one of the companies featured on our website, that company may provide us with the information you have given to them (except in the case of credit application information, which we do not receive from such featured companies). We are not responsible for the content appearing on these companies’ websites or for the privacy practices of these companies. We encourage you to read the privacy policy on the other company’s website if you have any concerns about how information may be collected or used.

You may at any time decline to receive promotional e-mail from us. Every promotional e-mail we send contains instructions and an Internet email link to opt out of future email promotions. You may also opt out of promotional e-mails by contacting us as indicated above.It is important that our databases are accurate and up-to-date. If you become aware of any discrepancies then please contact us.

We have implemented numerous safeguards to reasonably and adequately protect personally identifiable information. Our databases are protected by physical, technical, and procedural measures that restrict information access to authorised persons in accordance with this Privacy Statement and the Data Protection Act 1998. 

Our information systems are maintained in a private network behind a firewall to isolate them from access by other networks connected to the Internet. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Credit Card Security

We are particularly concerned about the security of your credit card and associated details. For this reason, your credit card details are always sent to PayPal using the SSL (Secure Sockets Layer) protocol. This is the industry standard technique of encrypting all data transmitted to and from a customer’s web browser to a web server and at present employs 128-bit encryption. From this point on, our payment gateway transmits all credit card details and affiliated details via facsimile. Furthermore, at no point are your credit card details stored in any file or database on our web server or internal computer systems.

Comments, Questions and Complaints

We welcome your feedback about our website. However, any comments, ideas, notes, messages, suggestions or other communications sent to us regarding the website and / or the products and services we provide shall be and remain our exclusive property, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you. We will always – as a matter of courtesy request your permission before publishing such feedback in any publications available to the general public or on our website.

Should you have any questions or complaints regarding this agreement, or any other aspect of our website then please do not hesitate to contact us.